.SUCKS-ing Your Way Out of It

Written By: Christina Beavis, COO, Vox Populi Registry Ltd   We’ve been hard on some of the companies we’ve highlighted over Catfish Month, but the truth is that we’ve got a soft spot — we believe in redemption! Hope! The ability for a corporation to rise above its own suckiness! IT’S NOT EVEN THAT HARD. … 

 

Case Study: Is Wells Fargo Doing Enough to Own Their Shit?

“Established 1852. Re-established 2018.” This is the slogan Wells Fargo has been parading around online as an apology to its customers. In May of this year, the American multinational financial services company released a 60-second-long video entitled, “Earning Back Your Trust”, which aimed to express a commitment to bettering it’s customer service. After being on …